Terms and Conditions of Use

Welcome to Fianellas. These Terms and Conditions govern your access to and use of our services.

1. Customer Agreement

This Agreement constitutes a legally binding contract between you ("you" or "customer") and Fianellas Europe SA ("Fianellas", "we", "us", or "our"), defining the terms under which we provide our services (the "Agreement").

This Agreement also incorporates the following additional documents:

• Our Privacy Policy
• Our Cookie Policy
• Our Acceptable Use Policy

By using our services, you confirm that you have read, understood, and agreed to this Agreement and all related documents.

If you do not agree with these Terms, you must not use our services.

2. Definitions

In this Agreement:

• Services: All products, applications, platforms, features, and technologies provided by Fianellas.
• Fianellas Account: A multi-currency account maintained by the customer.
• Money Transfer: The transfer of funds to a designated recipient using our services.
• Website: Any official Fianellas website, including https://fianellas.net.
• App: The official Fianellas mobile application.

3. Company Information

Fianellas Europe SA provides digital financial services.

You may contact us through:

• Website: https://fianellas.net
• Email: info@fianellas.net
• Support section within the mobile application

4. Eligibility

To use our services, you must:

• Be at least 18 years old
• Provide accurate and up-to-date information
• Comply with all applicable laws and regulations

Each individual may only maintain one active account.

5. Account Creation and Use

When creating an account, you agree to provide accurate, complete, and current information.

You are responsible for maintaining the confidentiality of your login credentials.

Fianellas reserves the right to suspend or terminate accounts containing false information or violating this Agreement.

6. Security

You are responsible for protecting access to your account.

You must:

• Use secure passwords
• Not share your login credentials
• Enable two-factor authentication when available
• Immediately notify us of any unauthorized access

7. Acceptable Use

You agree not to use our services for:

• Illegal activities
• Fraud or money laundering
• Unauthorized access to systems
• Distribution of malware or malicious software
• Providing false or misleading information

Fianellas may suspend or terminate accounts that violate these conditions.

8. Identity Verification

Fianellas may require identity verification at any time.

This may include:

• Government-issued identification
• Proof of address
• Biometric verification

9. Suspension or Termination

We may suspend or terminate your account if:

• You violate this Agreement
• Suspicious activity is detected
• Required by law or regulation
• There is a risk of fraud or security breach

10. Limitation of Liability

Fianellas shall not be liable for:

• Indirect or consequential losses
• Service interruptions
• Errors caused by third parties
• Losses resulting from misuse of your account

11. Service Availability

Services may be subject to maintenance, updates, or temporary interruptions.

We do not guarantee uninterrupted availability.

12. Intellectual Property

All content, software, and technology used by Fianellas are protected by intellectual property laws.

You may not copy, modify, or distribute our content without written authorization.

13. Changes to This Agreement

We may update this Agreement at any time.

The latest version will always be available on our website.

Continued use of our services constitutes acceptance of any updates.

14. Governing Law

This Agreement shall be governed and interpreted in accordance with the applicable laws governing Fianellas Europe SA.

15. Contact

For support or inquiries:

• Website: https://fianellas.net
• Email: info@fianellas.net

16. Acceptance

By using Fianellas services, you acknowledge that you have read, understood, and agreed to be bound by this Agreement.